Privacy Policy

Privacy Policy

How TEMS RECO collects, uses, and protects your data.

Effective date: 25 August 2026 · Last updated: 25 August 2026

1. Purpose of this Privacy Policy

This Privacy Policy explains how TECAD TECHNOLOGY LIMITED ("TEMS RECO", "we", "us" or "our") processes personal data obtained through https://temsreco.com and related digital interactions.

Because TEMS RECO may provide solar-energy products, installation services and access to customer financing/BNPL arrangements, this Policy addresses the additional data processing that may arise from customer applications and financing requests.

We process personal data in accordance with applicable Nigerian data-protection law, including the Nigeria Data Protection Act 2023.

2. Who controls your personal data?

Data Controller:

TECAD TECHNOLOGIES LIMITED — MHQ Lagos, Block 94 Plot 5, The Providence Street, Lekki phase 1, Eti-Osa — RN: 8221105 — Email: technology@tecadenergy.com.ng

Where another organisation independently determines the purposes and means of processing, that organisation may act as a separate data controller.

3. Personal data we may collect

Depending on the service you request, we may collect:

A. Identity information

  • Full name
  • Date of birth where legally and operationally necessary
  • Identification information
  • Verification information

B. Contact information

  • Telephone number
  • Email address
  • Residential address
  • Installation/property address
  • Emergency or alternative contact information where applicable

C. Customer and technical information

  • Energy requirements
  • Electricity usage information
  • Property information
  • Site assessment information
  • Installation requirements
  • Equipment information
  • Service history

D. Financial and financing information

Where you apply for financing or BNPL, relevant information may be collected or shared, subject to applicable law and the financing provider's requirements.

This may include information necessary for:

  • Identity verification
  • Eligibility assessment
  • Credit assessment
  • Affordability assessment
  • Repayment administration
  • Fraud prevention
  • Regulatory compliance

Important: Where the financing provider collects information directly from you, the financing provider may act as an independent data controller in respect of that processing.

E. Technical information

We may collect:

  • IP address
  • Browser/device information
  • Operating system
  • Website usage information
  • Cookies
  • Analytics information
  • Access times
  • Other technical information

4. Sources of personal data

We may obtain personal data:

  • Directly from you
  • Through Website forms
  • Through customer applications
  • During site assessments
  • Through customer communications
  • From financing partners where lawfully permitted
  • From payment providers where necessary
  • Through cookies and other technical technologies

5. Purposes of processing

We may process personal data for:

  • Responding to customer enquiries
  • Assessing solar-energy requirements
  • Preparing quotations
  • Processing orders
  • Arranging installations
  • Providing maintenance and after-sales services
  • Managing customer accounts
  • Processing payments
  • Facilitating financing/BNPL applications
  • Conducting identity and eligibility checks
  • Communicating with financing providers
  • Preventing fraud
  • Complying with legal and regulatory obligations
  • Managing warranties
  • Improving products and services
  • Protecting Website and information-system security
  • Marketing where legally permitted

6. Lawful bases

Depending on the processing activity, we may rely on:

  • Consent
  • Performance or preparation of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Protection of vital interests where applicable
  • Another lawful basis recognised under applicable law

Where consent is the lawful basis, you may withdraw consent subject to applicable legal and contractual limitations.

Withdrawal of consent does not invalidate processing lawfully conducted before withdrawal.

7. Financing and BNPL data processing

Where TEMS RECO facilitates a financing or BNPL application, personal data may need to be shared with the relevant financing provider.

This may include information necessary for:

  • Customer identification
  • Verification
  • Credit/eligibility assessment
  • Affordability assessment
  • Preparation of financing documentation
  • Administration of the financing arrangement
  • Repayment management
  • Fraud prevention
  • Regulatory compliance
  • Customer support

The financing provider may have its own privacy policy and may process personal data as an independent data controller.

Where Kredi Microfinance Bank Limited ("Kredi") is the applicable financing provider, the customer should review Kredi's privacy documentation and the applicable financing/BNPL agreement in addition to this Policy.

8. Credit and automated decision-making

Where a financing provider uses automated systems, scoring systems or other technology to assess eligibility or creditworthiness, that processing may be governed by the financing provider's own policies and legal obligations.

TEMS RECO does not represent that it makes financing decisions unless expressly stated in the relevant financing documentation.

Where applicable law gives you rights concerning automated decision-making, information about those rights will be provided through the relevant controller's privacy notice.

9. Payment data

Where payments are made electronically, payment processing may be performed by an independent payment provider.

Payment providers may process payment information in accordance with their own terms and privacy policies.

TEMS RECO will not knowingly request complete payment-card credentials through insecure channels.

10. Data sharing

We may disclose personal data to:

  • TECAD group companies where appropriate
  • Employees and authorised personnel
  • Website/technology providers
  • Hosting providers
  • Payment processors
  • Financing providers
  • Installation/service providers
  • Professional advisers
  • Auditors
  • Insurers where necessary
  • Regulators
  • Governmental authorities
  • Law-enforcement agencies where legally authorised
  • Other parties where disclosure is lawful and necessary

We will seek to limit disclosure to information reasonably necessary for the relevant purpose.

11. Data processors

Where third-party service providers process personal data on behalf of TEMS RECO, we will seek to ensure that appropriate contractual and security arrangements are in place.

These providers may include:

  • Cloud/hosting providers
  • CRM providers
  • Website developers
  • Analytics providers
  • Payment processors
  • Communication platforms
  • IT security providers
  • Other service providers

12. International data transfers

Some technology and service providers may process personal data outside Nigeria.

Where such transfers occur, TEMS RECO will take appropriate steps to comply with applicable requirements concerning international transfers and data security.

13. Cookies

The Website may use:

  • Necessary cookies
  • Preference cookies
  • Analytics cookies
  • Performance cookies
  • Marketing cookies
  • Similar technologies

Where consent is required, you will be given an appropriate choice mechanism.

Our Cookie Policy will provide additional information concerning the technologies used.

14. Data retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Customer relationship management
  • Contractual performance
  • Warranty administration
  • Financing administration
  • Accounting
  • Legal claims
  • Regulatory compliance
  • Statutory retention requirements

Different categories of data may have different retention periods.

When data is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.

15. Data security

TEMS RECO will implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, destruction, alteration, disclosure or misuse.

Access to personal data will be restricted to authorised persons who require access for legitimate business purposes.

16. Your rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure where applicable
  • Object to certain processing
  • Request restriction of processing
  • Withdraw consent
  • Request data portability where applicable
  • Object to certain direct marketing
  • Exercise applicable rights concerning automated decision-making
  • Lodge a complaint with the appropriate supervisory authority

17. Financing-provider rights and requests

Where your personal data has been provided directly to a financing provider or is processed by that provider as an independent controller, requests concerning that provider's processing may need to be directed to the financing provider.

For processing undertaken by TEMS RECO, requests should be directed to our Privacy/Data Protection Contact.

18. Children's data

The Website is not intended to knowingly collect children's personal data except where permitted by law and appropriate safeguards are implemented.

19. Data breaches

TEMS RECO maintains procedures for identifying, investigating, containing and responding to suspected or confirmed personal-data breaches.

Where applicable law requires notification to the regulator and/or affected data subjects, appropriate notifications will be made.

20. Third-party websites

The Website may contain links to third-party websites, including financing, payment or communication platforms.

Those websites operate under their own privacy policies.

TEMS RECO is not responsible for independent third-party privacy practices except to the extent required by law.

21. Marketing

Where legally permitted, TEMS RECO may send information concerning:

  • Solar products
  • Energy solutions
  • Promotions
  • New services
  • Maintenance services
  • Customer offers
  • Related business activities

Where consent is required, we will obtain it.

You may opt out of marketing communications at any time.

22. Changes to this Policy

We may update this Privacy Policy periodically.

The latest version will be published on the Website.

Where changes materially affect processing, we will take reasonable steps to notify affected persons where appropriate.

23. Complaints

If you have a concern regarding our processing of your personal data, please contact us first.

We will investigate the complaint and seek to resolve it appropriately.

You may also have the right to complain to the Nigeria Data Protection Commission.

24. Contact details

TECAD TECHNOLOGIES LIMITED

Address: MHQ Lagos, Block 94 Plot 5, The Providence Street, Lekki phase 1, Eti-Osa

Email: legal@tecadenergies.com.ng

Telephone: +234 916 649 0713

Website: https://temsreco.com